OpenDrive New Refund Policy
A statement from OpenDrive’s General Manager concerning the change to their refund policy:
Effective today, OpenDrive has changed its refund policy to a pro-rata policy. The terms of this policy, which can be viewed in Section 8 of OpenDrive’s Terms of Service regarding payments and refunds, now states in part:
You may cancel your subscription at any time through OpenDrive Support, and for security purposes, you must confirm your wish to cancel your account before cancellation is final. In the event that you cancel the Service in a timely fashion due to Technical or other Service issues, you will receive a pro-rata refund, to the month, for the unused portion of your OpenDrive Service as of the date of your cancellation request. You must cancel your Paid account at least twenty-four (24) hours before it renews each month or year in order to avoid billing of the next month’s or year’s fees to your credit card or PayPal account. If you are paying your fees with PayPal, you must also cancel your subscription through PayPal to avoid extra fees being charged after OpenDrive has closed your account. Your cancellation will be effective immediately upon receipt of cancellation confirmation, and OpenDrive is not responsible for reimbursement of any fees incurred through late cancellations or failure to terminate your PayPal subscription.
What this means is that if you request cancellation and a refund due to technical or service issues, we will grant you a pro rated refund of the remainder of your fees, rounded to the month, if you are a yearly subscriber and a refund of your last monthly fee if you are a monthly subscriber.
In cases where you believe special circumstances apply, please contact OpenDrive Support to file your claim, stating the reason, and we will work with you to reach a mutually beneficial resolution. There are always undetermined factors and, in our mission to put our customers first, OpenDrive is always willing to make exceptions in certain cases. We have always held that position, but feel it is important to state that publicly at this time to clear up any misconceptions that you may have. To help prevent abuse, however, it is necessary to enforce this new refund policy on a case-by-case basis and some requests are subject to being denied.
All technical language aside, the bottom line is that if you are not able to use your service that you have purchased, you should not be stuck paying for it. We will make sure that this is upheld in all ways possible, and we sincerely apologize to those who we have failed in that endeavor in the past. I personally guarantee that our Customer Support department will be instructed on how to properly and fairly enforce our refund policy and will be continuously monitored to ensure that it is being done right and without fail.
We will be implementing a lot of interesting and exciting changes in 2014, and there is no better way to start the new year than by reassuring our present and future customers that we care more about their satisfaction than profit.
Thank you and happy holidays from the OpenDrive family to yours.